It's important to us that customers are at the heart of everything we do, helping to shape our services and improve the overall customer experience.
We've developed a Customer Engagement Framework that sets out how we want customer voices to influence our services, inform our decisions and ensure we delivery the best possible outcomes for you.
One of the ways we do this is through our Customer Panels. So, if you are an Alliance Homes customer who wants to make a difference for your community and shape our services? We have a number of customers panels you can be a part of.
Accessibility
All customer panel meetings are held in accessible venues, including Alliance Homes offices in Portishead and Weston-super-Mare as well as our community hub at 3 Loxton Road, Coronation, Weston‑super‑Mare, BS23 4QX
Meetings can be held in person, online or a hybrid sessions to meet customers' needs. We can also provide documents in alternative languages, formats and sizes in line with our Reasonable Adjustments Policy.
Visit the ‘Get involved’ webpage to read our Your Voice Service Standard and what you can expect from us.
Your voice
We will:
- Offer multiple ways for you to get involved, making sure your voice is heard at all levels of the organisation. Please see our Get involved webpage for the latest information.
- Make sure everyone has a fair and equal opportunity to take part.
- Pass all agreed suggestions for improvement to the right Business Lead to review and answer within 10 working days.
- Keep you informed about how your involvement has influenced decisions and made a difference, through our InTouch newsletter, You said, we did webpage, and Buzz from Hive newsletter and webpage.
Our customer panels
Customer Scrutiny Panel
Find out how our customer-led scrutiny panel is shaping services at Alliance Homes and how you can join the group.
Complaints Panel
We're looking for customers to join our new Complaints Panel.
Resident Sustainability Group
We’re looking for customers who are passionate about their local community and want to help shape sustainability projects in their area.
ED&I Champions Customer Group
We’re looking for customers who are passionate about equality, diversity and inclusion, or who have lived experience that can help us understand barriers and improve our services to join our ED&I Champions Customer Group.