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Find a home
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- Rent a home How to join the housing register and helping you find a home.
- Extra care housing Housing for older people with care and support.
- Age-restricted homes Homes for residents aged 50+.
- Swapping your home Swap homes with other social housing customers through mutual exchange.
- Shared ownership Homes for sale through a part buy, part rent scheme.
Your home
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- Your tenancy Moving into your home, understanding your rights and what to do when things change.
- Paying your rent and other charges Make a payment, understanding your charges and what to do if you're struggling.
- Repairs Report a repair and see which repairs are our responsibility and which are yours.
- Staying safe at home How we protect you and your homes plus what you can do to stay safe.
- Maintaining your home How we improve homes and what you can do to get the most from it.
- Report damp and mould How to report any damp and mould concerns.
- Homeowners Information for leaseholders, including responsibilities and service charges.
- Connect, our customer portal Learn how our customer portal can help you.
Your neighbourhood
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- Community safety Report anti-social behaviour, hate crime and domestic abuse.
- Fly tipping Report fly tipping, rubbish and excessive littering.
- Communal cleaning and grounds maintenance Maintaining clean, tidy and safe communal spaces.
- Hoarding Helping customers live safely and comfortably at home.
- Community projects Get involved in local projects in your neighbourhood.
- Community hubs Connect with others, join activities and access support in our three community hubs.
- Communities Together Grants Funding for local projects and charities making a difference in the community.
Get involved
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- Hive Join our online community and help shape our services.
- Surveys Share your feedback on the services you receive.
- Customer panels Work with us to improve services by sharing your experiences and helping shape decisions that matter to customers.
- You said, we did See how your feedback is helping us make real changes to our services.
- Stay informed Read InTouch, our customer newsletter and connect with us on social media.
- Residents' associations Find out how to start a residents' association.
- Explore the National Trust's Tyntesfield estate for FREE
Support
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- Tenancy support service Advice and support for anyone in North Somerset with their housing needs.
- Support with your finances Support for managing debt, with guidance on benefits and dedicated money advice.
- Support for carers Help for unpaid adult carers and young carers in North Somerset.
- Home from hospital Available to all North Somerset residents in hospital, helping them return home quickly and safely.
- Social prescribing Access non-medical support to help you thrive.
- Home Energy Advice Team Advice and support to help you save energy and money.
- Safeguarding Understand the steps we take to protect people and what to do if you’re worried about someone.
- Tenant support and wellbeing service Free, confidential support and counselling available 24/7, 365 days a year.
- Reasonable adjustments Making sure every customer can access our services comfortably and confidently.
About us
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- Who we are Meet our senior teams, read our strategy and find out more about us.
- Developing homes The new homes we're building.
- Performance and satisfaction How well we provide our services.
- Sustainability Making our homes, communities and services more sustainable.
- For investors Join us as we continue to grow.
- Contracts and tenders Opportunities to support and work with us.
- Policies Read our policies.
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40 Martingale Way
Portishead
BS20 7AW
03000 120 120 act@alliancehomes.org.uk

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